Payment Confirmation and Verification

Your payment is confirmed once you receive your order confirmation email.

This means that your payment has been successfully processed, and your order is being prepared for shipment. If you do not receive the confirmation email within 60 minutes after completing your payment, it’s possible there was an error in the transaction process.

In such cases, you may need to verify your payment manually. For prompt assistance, please upload your payment proof following these steps:

1. Access Your Account

Click on your account in the top right corner and select ‘Order History’. This will take you to a page that displays all your orders on the ModernCurly.com website.

2. Find Your Order

Select the order you’ve paid for and choose ‘Verify Payment’. This will take you to a page where you can verify your payment status.

3. Scroll to ‘Completed Your Payment?’ and click ‘I Have Completed Payment’

This will prompt you to upload your payment proof.

4. Upload Payment Proof

Click ‘Upload Payment Proof’, choose your file, and select ‘Open’. Your payment status will update in ‘My Orders’. This will help us verify your payment and process your order faster.

5. Verification Time

After uploading your payment proof, your order should be processed within 30 minutes. If you encounter any issues during this process, please contact our customer service for assistance at info@moderncurly.com.

Need Help?

If you encounter any issues during the payment confirmation and verification process, please refer to the following sections:

Unsuccessful Transaction

If your transaction fails, try reloading the page and attempt payment again. If the issue persists, please contact your bank or payment provider for assistance.

Unsuccessful Credit Card Transaction

If your payment doesn’t go through, please try again. Ensure accurate credit card details and the correct bank authorization code if needed. Verify that your card has sufficient limit and supports e-commerce transactions. Ensure you have a reliable internet connection during the transaction. If issues persist, contact us with more details for support.

Missing Payment Proof

If your payment proof is missing, please contact us with transaction details for verification;